Proven time and again, investing in your client's experience will pay great dividends. Here are a two facts to help remind us all of "what should be”
Did you know?
A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. – White House Office of Consumer Affairs.
In an era of social media, the phone continues to reign supreme for serving customers. Relationships matter, and relationships are better when you can connect on an emotional level. Businesses are better off when clients can hear your voice.
In September 2015, a Consumer Reports survey showed us the #1 customer irritant was:
#1 Irritant: I can’t get a live representative to talk to me.
Traditional business phone solutions can limit your business and the client experience.
Technology & Next Generation Phone Solutions can take your client’s experience to the next level.
Flexible and scalable staffing, beyond the brick and mortar, is now an affordable reality. Call recording or call logs that are easily accessible are now an affordable reality. Data can really drive your decision making, and now it can be at your fingertips. Gone are the days where you had to manually gather data, or just go off of isolated customer service experiences to make changes in your business processes.
For more info: http://www.gabn.net/phone/
Since 1995, Georgia Business Net's mission has been to provide relevant technology guidance and strategy based upon fundamental proven business principles. Today, GABN is focused on partnering with businesses to design, implement, and manage voice, data, and cloud communications platforms. Our project management focus allows us to deliver excellent client outcomes in multi-vendor environments.