White Glove Technical Support from GABN
Imagine calling in for tech support and actually talking to the person who installed your service. It’s entirely possible with GABN.
We’re here for you, we’re local, and we’re available around the clock to address your service issues without delay. Our goal is to help you increase your company’s productivity and profitability—and decrease stress about your business technology.
All customers with GABN’s zero downtime solutions are considered premium clients and receive an emergency after-hours telephone number.
GABN's White Glove Service Means:
Managed Service Providers (MSPs) typically cost less than in-house IT staff. Our team at GABN offers efficient, savings-driven IT assistance, so you can focus on what you do best – running your business.
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24/7 on-site, phone, and email support. We understand how critical your technology is to your business operation.
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Escalated tech support based on urgency during regular business hours (Monday-Friday, 8:30am-5:00pm, non-holiday).
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For time-sensitive issues during regular business hours, call 706-823-2115, Option 1. The call will be routed immediately to our on-call engineer.
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Emergency after-hour support. We have a special call-in number just for emergency after-hour support. This phone number escalates your call to emergency status so we can provide accelerated response time based on urgency.
If Your Issue Is Not Time Sensitive...
Simply email support@gabn.net. These emails route to all support team members and integrate with our ticketing system. If multiple issues arise, please send separate emails so we can track them individually and assign the best support person for each situation. This is the best method for after business hours and holidays as well as for non-emergency issues during regular business hours. GABN’s support team will respond the next business day.
Access to the Owner
If at any time you need to reach Clay Colvin with concerns about your network connectivity, telephony, or other biz-tech issues, call him at 706-533-4539. He truly understands what keeps business owners up at night!
